Ever leave a place of business and the only thing on your mind is getting back to your place of business and throwing ink to paper because the service you just received went one of two ways? The simple fact that a mere 3 days ago I had pulled out what equates to a modern day Yellow Pages, drew in a heap of fresh air and began the arduous task of cold-calling new dentists for what I like to envision as a "Meet-N-Greet." An entry-level numbing of the pain, if you will.
Before I really put the wheels in motion on this review I'd like to make one thing clear, extremely clear. The level of time and thought dedicated on my part, as well as the amount of fun I have writing a review like this, is directly proportional to the overall quality of care and service I receive from a professional in this arena. So let's get started.
As I rolled into the parking lot my heart rate was already in dangerous territory, the sweat now forming on my forehead and cheeks, the A/C in my car cranked full-tilt with little to no relief at all. As I swung open the building doors I immediately heard laughter coming from within Dr. Flynn's office which was now in sight, my preconceived notions having now been cast - only to be dispelled a short time later.
"You must be Mr. King," the lady behind the desk welcoming me almost as though I'd been missed. Her voice and demeanor immediately set me at ease, the blood now returning to my face as her body language and personable yet professional mannerisms somehow had me filling out paperwork and making me feel as though it was more like a a pre-approved Visa with a generous spending limit. You know the one's I'm talking about. The kind that make you feel like a million bucks while you're spending but have the potential to suck the life out of you down the road.
Haley, Haley Haws I believe it is. You are a shining example of what customer relations should be molded after. From the moment I stepped into that office you never let me feel as though the experience was going to be anything but pleasant. And folks, believe me if you will, it was the most relaxing dental experience to this date in my life.
If you paid attention you'll notice I didn't say it was the most fun dental appointment, or the coolest and most unique dental experience. No, it wasn't any of those things, but that's not what we go to the dentist for and come to expect. Nor would we ever believe somebody telling us we were about to have the most relaxing dental visit of all time...but it was! Dental After Hours provided me a truly relaxing dental experience in a friendly and inviting atmosphere worthy of a thousand accolades.
Oh, yes, Dr. David Flynn. In my uninitiated opinion I have no doubt as to his professional skills and ability to transform smiles. The single defining attribute that caught my attention, the one defining characteristic trait that I can make claim to having first hand knowledge of, is that of character coupled with integrity. You see, I had a special need that day, a need for a unique and potentially costly service that would be shared mutually with Dr. Flynn and another provider.
With favorable end results via a conference telephone call, Dr. Flynn and Ms. Haws were able to manage a lower overall cost with provider 2. That whole lower cost thing Dr. Flynn wrestled for on my behalf... it literally tugged at my gut like a rickety, old, roller coaster. At the same time it served to renew my faith in humanity while extending a level of respect to Dr. Flynn usually reserved for someone you would call a best friend!
NO MATTER HOW FAR BACK I REACH INTO MY MIND I SIMPLY CANNOT RECALL ANY INSTANCE WITH REGARDS TO DENTAL WORK THAT COMES CLOSE TO THE WARM AND INVITING MANNER IN WHICH I WAS TREATED TODAY. COUPLE THAT WITH AN UNPRECEDENTED ATMOSPHERE CONDUCIVE TO RELAXATION AND YOU HAVE A RECIPE FOR SUPERIOR CUSTOMER SATISFACTION, WHICH IS EXACTLY THE GRADE THEY DESERVE!
Thank you Kindly, Dr. Flynn and Ms. Haws.